Returns & Refunds policy

We get it — sometimes things don’t go as planned. If your order from Run It didn’t land the way it should have, we’ve got you.

Eligibility for Returns

We accept returns within 7 days of delivery — no cap. To be eligible, the item must be:

• Unused and in original condition

• Packed in the original packaging

• Accompanied by proof of purchase

What You Can’t Return

• Used or damaged items caused by wear and tear

• Custom artwork or one-of-one designs

• Products returned after the 7-day window

How to Start a Return

Drop us an email at hello@runits.co with:

• Your order ID

• Photos of the product (if damaged)

• A short note on why you’re returning

We’ll review your request and get back to you within 2 business days.

Exchanges

If you received a defective or incorrect item, we’ll exchange it free of charge. Just let us know within the 7-day window.

Refunds

Once your return is approved and received, your refund will be processed to your original payment method within 7–10 business days.
Shipping costs are non-refundable unless the return is due to an error on our end.

Return Shipping

Customers are responsible for return shipping unless the item arrived damaged or wrong.

If you ever feel something’s off, just reach out. We don’t ghost our community — we run it back.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail Hello@runits.co